Shipping Policy

Last updated: October 13, 2026

At vieuwcure , we are committed to providing a smooth and transparent shopping experience. Please read our shipping policy carefully to understand how orders are processed, shipped, and delivered.

1. Order Processing

Once your order has been placed successfully, you will receive an order confirmation by email.

Orders are prepared for shipment before being dispatched. Any applicable order-processing time is separate from the estimated shipping time stated below.

2. Shipping Times

Our estimated shipping time is 8–15 working days from dispatch.

• Estimated delivery: 8–15 working days after dispatch.

• Working days: Monday to Friday, excluding public holidays.

• Delivery updates: Tracking information will be provided when available.

These delivery times are estimates and not a guarantee of delivery on a specific day. Delays may occasionally occur due to customs inspections, carrier disruptions, severe weather, or other circumstances beyond the normal delivery process.

We will make reasonable efforts to assist you if your order is delayed.

3. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

We will not charge additional shipping fees after your order has been placed unless you expressly agree to them.

4. Order Tracking

If tracking is available for your shipment, you will receive tracking details by email once your order has been dispatched.

Please allow time for tracking information to become available in the carrier's system.

If you have not received tracking information or need assistance locating your order, please contact us at info@vieuwcure.com .

5. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur.

If your order has not arrived within the stated delivery period, please contact us so that we can investigate the shipment.

If your order is not delivered within the agreed delivery period, your statutory consumer rights remain unaffected. Where required by applicable law, you may be entitled to give us an additional reasonable period to deliver. If delivery still does not take place, you may be entitled to terminate the contract and receive a refund. An additional period may not be required in certain circumstances provided by law.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made once an order has been processed or dispatched.

This does not limit any consumer rights that apply under applicable law.

7. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains the wrong item, or appears to have been lost in transit, please contact us at info@vieuwcure.com with your order number and a description of the issue.

We will investigate the matter and work toward an appropriate resolution in accordance with applicable consumer protection laws.

Our responsibility for goods during delivery and your legal rights concerning defective, damaged, or non-conforming products are not excluded by this policy.

8. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, or other charges may apply depending on the destination and applicable law.

Where such charges may be payable by the customer, we will provide the information required by applicable law before the purchase is completed. Any applicable charges will be handled in accordance with the relevant customs and tax rules.

9. Your Consumer Rights

Nothing in this shipping policy limits your rights under applicable European Union or national consumer protection legislation.

For online purchases, eligible consumers generally have a 14-day right of withdrawal from the day they receive their goods, subject to legal exceptions. Consumers also retain applicable legal rights concerning defective or non-conforming goods.

For further information about returns and refunds, please consult our Return and Refund Policy.

10. Contact Us

If you have any questions about shipping or your order, please contact us:

Store: vieuwcure
Email: info@vieuwcure.com

We aim to respond to customer enquiries as promptly as possible.

Sherrif X Abraham LTD 

17510416

71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ